Our online store welcomes you and informs you that below you will find the terms and conditions governing your use of this store and all the legal implications arising from your use of the store's services via this online platform. Any person's use of the store, whether as a consumer of a service or product, or otherwise, constitutes their acceptance and agreement, with full legal capacity, to all the terms and conditions of this agreement. This agreement confirms your commitment to its terms and conditions and applies to all types of transactions between the consumer and the store. This agreement becomes effective and binding upon your acceptance and registration with the store, in accordance with Article 10 of the Saudi Electronic Transactions Law.
The above preamble is an integral part of this agreement. Below you will find the meanings and definitions of the key terms used in this agreement:
1- (The store) This definition includes all forms of online stores, whether it is an electronic application, a website on the World Wide Web, or a physical store.
2- (Consumer) The person who engages in e-commerce with the desire to obtain the products or services provided by the store through its electronic platform.
3- (The Agreement) This term refers to the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.
1- The consumer acknowledges that he has the legal capacity, according to Sharia and regulations, to deal with the store, or that his age is not less than eighteen years.
2- The consumer agrees that if he violates this article, he shall bear the consequences of this violation before third parties.
1- The store’s commitment to consumers is to provide (the service or product).
2- The store may provide other services such as after-sales services or other related services, depending on the nature and type of (service or product) required by the consumer.
1- The consumer is obligated to use the store’s electronic platform in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.
2- When purchasing a service or product from this store, the consumer undertakes not to use this service or product in a manner that violates public morals and the regulations in force in the Kingdom of Saudi Arabia.
By applying for membership in this store as a user, you agree to disclose specific information and choose a username and password to use when accessing the store's services. By doing so, you agree to the following:
1- You are responsible for maintaining the confidentiality of your account information and password, and you agree to immediately inform this store of any unauthorized use of your account information with the store or any other breach of your confidential information.
2- The store shall in no way be liable for any loss that may be incurred by you, directly or indirectly, morally or materially, as a result of disclosing the consumer’s name or password information.
3- You commit to using your account or membership with the store yourself, as you are fully responsible for it. If someone else uses it, this is evidence that you have authorized them to use the store in your name and on your account.
4- You agree that when using the store, you will use it with all seriousness and integrity.
5- You agree to disclose true, correct, up-to-date, complete and legal information about yourself as required during registration with the store and you agree to update your data if it changes in reality or if the need arises.
6- Our store is committed to handling your personal information and contact details with complete confidentiality.
7- If it becomes clear to the store that you have disclosed information that is untrue, incorrect, outdated, incomplete, illegal, or contrary to what is stated in the User Agreement, the store has the right to suspend, freeze, or cancel your membership, store, and account on the platform, without prejudice to the store’s other rights and legitimate means of recovering its rights and protecting other consumers.
8- In the event of non-compliance with any of the above, the store management has the right to suspend or cancel your store or membership or block you from accessing the store's services again.
1- The parties to this agreement agree that communication will be via the email address registered on the platform.
2- The consumer agrees that all agreements, declarations, statements and other communications provided to him electronically are equivalent to their written counterparts, and are a self-standing argument, in meeting regulatory and legal needs.
3- The consumer agrees to be contacted and notified of any provisions relating to this agreement or to dealings with him through the store management broadcasting general messages sent to all consumers or to specific users of the store.
1- If any article or clause in this agreement is canceled or becomes invalid, such cancellation or invalidation shall not affect the validity of the remaining articles, clauses, rules, and provisions of this agreement, which shall remain in full force and effect until further notice from the store management.
2- This agreement - which is amended from time to time as required - constitutes the mechanism for working, understanding and agreement between (the consumer) and (the store).
3- The store may charge some consumers fees depending on the offers, products or services they request, or on the fees or taxes imposed by the state on the nature of the product or service.
4- The store reserves the right to add, increase, decrease or deduct any fees or expenses under the terms and conditions of the User Agreement, from any consumer, regardless of the reason for their registration.
1- The store, through its partners, provides a payment and settlement system in the store, which can be done entirely online through the payment options available on the store or through any payment method that the store provides from time to time.
2- The store is committed to setting the price of the service or product it offers in its store according to the commonly accepted market value.
3- The store is obligated to provide invoices, receipts, and delivery notes for all amounts and profits generated in its store, and is obligated to give the consumer an invoice for their purchase of a service or product.
4- The store is committed to providing the accounting specifications commonly accepted in its online store, in accordance with the provisions of this agreement, and in light of the legal, economic, commercial and regulatory interests in this arrangement.
1- The intellectual property rights of the store are fully owned by the store, whether they were owned by them before or after the establishment of this electronic platform.
2- The consumer respects the intellectual property rights of the store, including the store's name, words, logos, and other symbols belonging to or displayed on the store, as all rights associated with the store's name are fully owned by the store's intellectual property.
1- The store undertakes to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.
2- The store shall not be liable for any claims arising from errors or negligence, whether caused directly, indirectly, incidentally, by the consumer, or by a third party such as shipping companies.
3- (The store name), its employees, owners, and those who represent them are committed to ensuring that the (product or service) is sound, legitimate, and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.
The store may suspend or cancel a consumer's membership or restrict a consumer's access to the platform's services at any time, without notice, for any reason, and without limitation.
This User Agreement is governed by and construed in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is subject in full and completely to the regulations in force with the authorities in the Kingdom of Saudi Arabia.
If any provision or clause of this User Agreement is canceled or becomes invalid, such cancellation or invalidation shall not affect the validity of the remaining provisions and clauses of this User Agreement, which shall remain in effect until further notice from the store management.
This User Agreement - which may be amended from time to time as necessary - constitutes the User Agreement, operating mechanism, understanding, agreement, and contract between the store and the consumer. Both parties to this agreement agree that the following shall be taken into consideration:
1- Arabic is the language to be used when interpreting the provisions of this agreement, or when translating it into another language.
2- All prices displayed for the store’s services or products may be modified from time to time.
3- The promotional or marketing offers that the store may put forward are temporary offers, as the store has the right to modify or stop these promotional or marketing offers at any time.
4- The parties to this agreement are committed to dealing with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of the transaction between the store and the consumer.
5- This User Agreement may only be terminated by a decision issued by the store management.
the introduction
Please read the terms and conditions carefully before completing your purchase. By doing so, you acknowledge and agree to be bound by these terms and conditions, as well as all policies posted in the store.
The store reserves the right to modify these terms and conditions at any time, and the modifications become effective as soon as they are posted on the website.
Products
The store specializes in selling personal care products (organic feminine hygiene pads) which are displayed throughout the store.
The store is keen to provide accurate descriptions and pictures of the products, however, differences in color tones or packaging designs from the manufacturer are not considered a defect in the product.
Prices and Payment
All prices shown exclude VAT as indicated on the product page.
The store reserves the right to modify prices at any time before the purchase is completed.
The order will only be processed after successful payment.3
If the payment process cannot be completed, the order is not considered confirmed.4
Shipping and Delivery
Orders are processed and shipped in accordance with the shipping and delivery policy posted in the store.
The store is not responsible for any delays caused by circumstances beyond its control or the control of the shipping company.
Exchange and return
All exchange and return requests are subject to the approved exchange and return policy posted in the store, which is an integral part of these terms and conditions.
Using the products
The customer is responsible for using the products in accordance with the instructions provided or shown on the product page.
The store is not responsible for any damages resulting from misuse, improper storage, or use of the product in a manner contrary to its intended purpose.
intellectual property
All contents of the store, including texts, images, logos, designs, and trade names, are owned by or licensed to the store and may not be copied, used, or republished in any way without prior written consent.
Limits of responsibility
The store makes every effort to ensure the accuracy of information and the quality of products.
The store is not liable for any indirect damages or losses resulting from misuse of the products or use contrary to instructions.
Also, the results of using personal care products may vary from person to person depending on body or skin type, and the store does not guarantee specific results for all users.
Privacy
All personal data collected or processed is subject to the store's privacy policy.
Force majeure
The store is not responsible for any delay or non-performance of obligations resulting from circumstances beyond its control, including natural disasters, epidemics, government decisions, technical malfunctions, or interruption of shipping or communication services.
Applicable law
These terms and conditions are subject to the laws of the Kingdom of Saudi Arabia, and any dispute arising therefrom shall be adjudicated by the competent judicial authorities within the Kingdom of Saudi Arabia.
Contact us
For any inquiries or comments regarding orders or these terms and conditions, please contact us through the official contact methods listed on the "Contact Us" page within the store.
Exchange and return
We strive to provide high-quality personal care products that meet the highest standards of quality and safety. In order to ensure the health and safety of our customers, our exchange and return policy is subject to the following terms:
Non-returnable products
Due to the nature of personal care products and health and safety requirements, all products sold through the store are non-returnable after receipt, whether the package is sealed or opened, except in the cases provided for in this policy.
These products include (organic feminine hygiene pads)
Replacement cases
The customer is entitled to request a product replacement in the following cases:
The product arrived damaged.
2. There is a manufacturing defect.
Received a size different from what was ordered.
The replacement request must be submitted within (48) hours of receiving the shipment, with clear photos attached showing the problem.
After verifying the order, the product will be replaced with a similar product at no additional charge, and the store will arrange for the collection of the non-conforming or damaged product when needed.
Cases not covered by the replacement
The following cases are excluded from the replacement:
Changing the desire to purchase after receiving the product.1
Using or opening the product.2
Product damage resulting from misuse or improper storage after receipt.3
4. The product did not meet customer expectations despite matching the description.
Refusal to accept the shipment
If the customer refuses to receive the shipment, or if delivery is not possible due to incorrect or incomplete data being entered, and it is returned to the store, the store has the right to deduct the actual shipping fees from the value of the order.
If the customer wishes to resend the order, a new shipping fee will be charged.
Shipping and Delivery Policy
The store is committed to preparing and shipping orders as quickly as possible to ensure they reach customers within the expected timeframe.
Delivery time
Within Riyadh city limits: 2 to 3 working days.
To the rest of the cities in the Kingdom of Saudi Arabia: five to seven working days.2
International shipping (where available): 10 to 14 business days.3
All the periods mentioned exclude weekends or public holidays.
Order processing
Order processing begins after successful payment confirmation, and shipment details and tracking number are sent to the customer as soon as they are delivered to the shipping company.
Important notes
Delivery times may be affected during sales seasons or due to operational circumstances beyond the control of the store or shipping company.
The customer is responsible for entering shipping information correctly, and the store reserves the right to charge return shipping fees in case of any error.
Order re-order due to incorrect data or refusal to receive the shipment.
3. Responsibility for the shipment transfers to the shipping company after delivery, while the store continues to follow up on any comments or delivery-related issues until the order reaches the customer.
Disclaimer Policy
1. All products displayed are personal care products, and are not medicines or medical devices.
The customer is responsible for reviewing the product description and its components and ensuring it meets their needs before completing the purchase.2
3. The manufacturer may make updates to the packaging design without prior notice, while the product and its essential specifications remain the same.
The store accepts no responsibility for misuse of the product or storage in a manner contrary to the instructions for use after receipt.
