Exchange & Return Policy

Exchange and return

We strive to provide high-quality personal care products that meet the highest standards of quality and safety. For the health and safety of our customers, our exchange and return policy is subject to the following terms:

Non-returnable products

Due to the nature of personal care products and health and safety requirements, all products sold through the store are non-returnable after receipt, whether the package is sealed or opened, except in the cases provided for in this policy.

These products include (organic feminine hygiene pads)

Replacement cases

The customer is entitled to request a product replacement in the following cases:

1. The product arrived damaged.
2. There is a manufacturing defect.
3. Received a size different from what was ordered.

The replacement request must be submitted within (48) hours of receiving the shipment, with clear photos attached showing the problem.

After verifying the order, the product will be replaced with a similar product at no additional charge, and the store will arrange for the receipt of the non-conforming or damaged product when needed.

Cases not covered by the replacement

The following cases are excluded from the replacement:

1. Change of desire to purchase after receiving the product.
2. Using or opening the product.
3. The product was damaged as a result of misuse or improper storage after receipt.
4. The product did not meet the customer's expectations despite matching the description.

Refusal to accept the shipment

If the customer refuses to receive the shipment, or if delivery is not possible due to incorrect or incomplete data being entered, and it is returned to the store, the store has the right to deduct the actual shipping fees from the value of the order.

If the customer wishes to resend the order, a new shipping fee will be charged.